How The Process Works
We could help you get your money back in just 3 simple stages.
The Investigation, The Bank, The financial ombudsman service
If successful, you receive the money back into your account! We then arrange our invoice. Of course, we keep you updated throughout so that you know what’s happening. We handle everything to keep it as easy for you as possible.
If unsuccessful, you won’t pay a penny.
How long does it take?
If we’re able to settle your case with your bank, we could get your money back within 15 days.
If the bank refuses to refund you, we’ll need to take your complaint to FOS. Once it’s with FOS, timelines can vary widely. It can take anywhere between a few weeks and a couple of years.
The process may vary
This can depend on whether you’ve complained to your bank already or if your bank agrees to refund all the money you lost without needing to go to FOS. (Your case will be resolved much quicker if we don’t need to involve FOS).